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/Cancellation Policy
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Cancellation & refund policy

Plans change. Cancel free up to 2 hours before your drop-off and get a full refund to your original payment method.

Free cancellation

Cancel your booking up to 2 hours before your confirmed drop-off time and receive a full refund to your original payment method. Free cancellation applies to all bookings with no exceptions during that window.

How to cancel

You can cancel from the My bookings page in your account, or from the link in your booking confirmation email. No phone call needed — the refund is processed automatically.

Refund timeline

Refunds are returned to the original payment method. Card refunds typically appear within 3–10 business days depending on your bank. PromptPay refunds are typically same-day. You will receive a confirmation email when the refund is issued.

Late cancellation & no-shows

Cancellations made within 2 hours of your drop-off time, or after the drop-off window has opened, may not be eligible for a refund. If you have stored your bags and cannot pick them up within your window, please message the partner directly from your booking — they can often accommodate a short extension.

Booking amendments

To change your drop-off date or time, cancel and rebook. If your new booking is for a later date, free cancellation still applies on the original booking as long as it is more than 2 hours before the original drop-off time.